Prestige Promise
The Prestige Promise Comes with Every Vehicle We Have
Our promise goes a long way. How long? We'll just say this. Months after you've bought your car-and thousands of miles after that, we'll still have your back. Our promises come before-and after you buy a car from Prestige Auto Mall. If you're looking for reassurance and a dealership that stands behind its inventory, you're in luck. Because your search is over. The Prestige Promise is what separates us from other auto dealerships in Cuyahoga Falls.
What is the Prestige Promise?
The Prestige Promise is our way of providing the best customer service experience possible through multiple offerings and incentives that we offer those who buy a vehicle from us.
Prestige Promise
Customer Experience
Providing exceptional customer service is not merely a task; it's a commitment to exceeding customer expectations at every interaction. It involves active listening, empathy, and a genuine desire to solve problems or meet needs promptly and courteously. Exceptional customer service goes beyond the transaction; it creates meaningful connections and fosters trust. It requires a dedicated team that is well-trained, knowledgeable, and empowered to make decisions that benefit the customer. At the heart of our commitment lies a profound respect for your privacy and security. We prioritize safeguarding your personal information by requiring every customer’s identity to be verified using state-of-the-art Synthetic Identity Scan software, ensuring that your trust in us is well-placed and respected at all times.
Prestige Promise
One Touch Sales Process
Buying a car with a single point of contact from start to finish provides our customers a streamlined and personalized experience. It allows for a more direct and efficient communication channel, ensuring that the customer's preferences and needs are fully understood and addressed. This one-on-one approach builds trust and rapport, as the customer develops a strong connection with their dedicated salesperson. From the initial inquiry to test drives, negotiations, and finalizing the paperwork, having a single person guide you through the entire process simplifies decision-making and enhances the overall satisfaction of purchasing a new vehicle. It's a customer-centric approach that can make the car-buying journey both enjoyable and stress-free.
Prestige Promise
Trade Appraisal
Our online vehicle trade appraisal tool is incredibly user-friendly. With just a few clicks, you can effortlessly obtain an estimate of your vehicle's trade-in value. Input your vehicle's details, follow the intuitive prompts, and within moments, you'll have your vehicle's estimate. Our tool is designed for ease of use, making the process quick and hassle-free. Try our appraisal tool today for a seamless experience!
Prestige Promise
CARFAX Advantage Dealer
At our dealership, transparency is one of our guiding principles. We believe that every customer deserves to make informed decisions when purchasing a vehicle. That's why we're proud to offer complimentary Carfax reports for every vehicle on our lot. With these reports, customers can gain a comprehensive understanding of a vehicle's history, including any accidents, service records, and other crucial details. By providing this service free of charge, we aim to empower our customers with the knowledge they need to confidently choose the perfect vehicle for their needs.
Prestige Promise
Nationwide Shipping Concierge
Providing nationwide shipping to our valued customers is not just a convenience; it's a commitment to delivering exceptional service. We understand that convenience is paramount in today's fast-paced world, and our nationwide shipping concierge option allows us to meet our customers where they are, no matter where that may be. Whether you're in a bustling city or a remote town, our seamless shipping process ensures that you can access our vehicles with ease. This assisted convenience not only saves you time but also provides peace of mind, knowing that you can rely on us to arrange shipping on your behalf to have your vehicle delivered to your doorstep. We take pride in making your shopping experience as convenient as possible, all across the nation.
Prestige Promise
Limited Warranty
As the final layer of our Prestige Promise, we offer a limited powertrain warranty coupled with roadside assistance, on all qualifying vehicles, ensuring our customers can browse and buy with confidence. This limited warranty provides peace of mind, covering the essential components of the vehicle's powertrain, safeguarding against unexpected mechanical failures. Moreover, our roadside assistance service stands ready to assist customers in any roadside emergencies, from flat tires to lockouts. At our dealership, purchasing a car isn't just a transaction—it's how we create customers for life.
Prestige Auto Mall
At Prestige Auto Mall, our promise goes a long way. We deliver a convenient buying experience from start to finish. If you're looking for the smoothest way to buy a car near Kent, OH, say no more. The prestige promise is here for you. Check out our specialized Prestige LUX inventory or our general used inventory and find the perfect model for your driving style.